Refund Policy
- Merchandise must be unworn, unwashed, and unused with original labels attached for return;
- Returns are free if the provided return label is used and the instructions followed, except for items containing hazardous materials;
- If a customer cancels an order within the cancellation period, they will receive a full refund, including standard delivery costs;
- If Cohen Blvck ™ cancels an order, a full refund will be provided;
- Refunds will be processed using the same payment method as the initial transaction.
For UK
14-day cooling-off period:
For most online and distance purchases, you have 14 days to change your mind and return the item.
Faulty goods:
If the product is faulty, not as described, or not fit for purpose, you have further rights under the Consumer Rights Act 2015, which may include refunds, repairs, or replacements.
Notification and return:
You generally need to notify the seller within 14 days of receiving the item and then return it within 14 days after that notification.
Refunds:
If you are returning an item because you've changed your mind, the seller must refund you within 14 days of receiving the returned goods or receiving proof of postage.
Exceptions:
Some items are exempt from the standard 14-day return policy, such as personalized or perishable goods, or sealed items that have been opened.
Online vs. In-store:
The 14-day cooling-off period primarily applies to online or distance purchases. In-store purchases may have different return policies, often at the retailer's discretion.
Retailer's policy:
While the 14-day cooling-off period is a legal minimum, many retailers offer more generous return policies.
Proof of purchase:
It's always a good idea to keep your receipt or proof of purchase when returning items.
Faulty goods:
If you have a problem with a faulty product, it's best to contact the retailer first to discuss your options (refund, repair, or replacement).
Disputes:
If you can't resolve a dispute with the retailer, you can seek advice from Citizens Advice or other consumer rights organizations.
For EU
14-day cooling-off period:
This applies to online, phone, and mail order purchases, allowing consumers to return items for any reason within 14 days of receiving them.
Refunds:
Within the 14-day period, businesses must refund the purchase price, including standard delivery costs.
Defective goods:
Consumers are entitled to remedies like repair, replacement, or a refund for faulty or misdescribed goods for at least two years after purchase.
Digital content:
The 14-day cooling-off period also applies to digital content, like downloaded software or streaming services.
Exemptions:
Certain items like personalized goods, perishable goods, and date-specific items like concert tickets are generally exempt from the 14-day cooling-off period.
Return shipping:
If the seller doesn't specify otherwise, the buyer typically covers return shipping costs.
Right to information:
Sellers must clearly inform consumers about their right to withdraw and return goods.
Good faith:
Sellers are expected to act in good faith, providing accurate information and not misleading consumers.
Additional protections for faulty goods:
EU regulations also provide strong protections for defective products, enabling consumers to demand better service from brands.
Delayed or undelivered orders:
Consumers can cancel orders and claim a refund if delivery is delayed or not made within a reasonable timeframe.